At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Firstly you need to know your vehicle information, this can be your vehicle registration number or your make, model, version and year. Enter your vehicle registration number in the “ENTER YOUR NUMBER PLATE BELOW” section or select your vehicle.
Our comprehensive catalogue system will look for the car parts for your section.
Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to call our experienced customer service team on +44 (0) 203 788 7842.
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +44 (0) 203 788 7842 to place a telephone order.
[/vc_toggle][vc_toggle title=”Is it safe to order online?” lebe_custom_id=”lebe_custom_5bc95e8f2e988″]Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online
[/vc_toggle][vc_toggle title=”Which credit cards do you accept?” lebe_custom_id=”lebe_custom_5bc95e8f2e9c5″]We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders – Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.[/vc_toggle][vc_toggle title=”What currencies can I use?” lebe_custom_id=”lebe_custom_5bc95e8f2ea00″]Depending on the eurocarparts.com site, the currency will either display GBP or Euros.
French customers can shop at www.eurocarparts.com/fr_fr, currency in Euros.
German customers can shop at www.eurocarparts.com/de_de, currency in Euros.[/vc_toggle][vc_toggle title=”How do I apply a promotional code?” lebe_custom_id=”lebe_custom_5bc95e8f2ea3a”]You can add a valid promotion code in the Basket.[/vc_toggle][vc_toggle title=”Can I use a different payment method?” lebe_custom_id=”lebe_custom_5bc95e8f2ea6c”]Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.[/vc_toggle][vc_toggle title=”When will my card be charged for my order?” lebe_custom_id=”lebe_custom_5bc95e8f2eaa7″]Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.[/vc_toggle][vc_toggle title=”What is a surcharge?” lebe_custom_id=”lebe_custom_5bc95e8f2eae5″]Some parts may specify a surcharge. Surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.[/vc_toggle][vc_toggle title=”Do your prices including VAT?” lebe_custom_id=”lebe_custom_5bc95e8f2eb24″]All our online prices include VAT.[/vc_toggle][vc_toggle title=”Do you offer a VAT discount to non EU customers?” lebe_custom_id=”lebe_custom_5bc95e8f2eb61″]Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.[/vc_toggle]
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
[/vc_toggle][vc_toggle title=”Can I have an update on my order status?” lebe_custom_id=”lebe_custom_5bc95e8f2f11e”]You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area[/vc_toggle][vc_toggle title=”Can I pay for a Click&Collect order online?” lebe_custom_id=”lebe_custom_5bc95e8f2f159″]No, currently we only offer the service to collect and pay in store.[/vc_toggle][vc_toggle title=”I have a new email address, and I am unable to reset my password. How do I change my password?” lebe_custom_id=”lebe_custom_5bc95e8f2f194″]We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.[/vc_toggle]
Complete and return the warranty claim form
Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.
Copy of original sales invoice
One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.
Euro Car Parts T1 (Attn of Customer Service Department)
Birch Coppice Business Park,
Danny Morson Way,
Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.
The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.
Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.
We also recommend reading the information on https://www.eurocarparts.com/terms-and-conditions (Section 14)[/vc_toggle][vc_toggle title=”Who pays for return postage?” lebe_custom_id=”lebe_custom_5bc95e8f2f32e”]If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.[/vc_toggle][vc_toggle title=”Why have you not refunded the original delivery charge?” lebe_custom_id=”lebe_custom_5bc95e8f2f369″]If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.[/vc_toggle][vc_toggle title=”How do I make a complaint?” lebe_custom_id=”lebe_custom_5bc95e8f2f3a4″]If you are not happy about any service we offer or you have a general comment, feel free to write to us on firstname.lastname@example.org.[/vc_toggle]